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Your Rights and Our Legal Position

Using baj7 means you agree to the terms laid out here — including who can open an account, how we handle your data, and what governs our relationship with you.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket wallet termsData handling policyYour right to request changes
baj7 Your Rights and Our Legal Position
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, need to dispute an account decision, or want to request a change to your stored data, our support team handles legal queries separately from general account help. Reach out through the channels below and include your registered account details so we can locate your record and respond accurately.

Team online

Live Chat

Open the chat widget from your account dashboard. For legal queries, select the account or policy topic so your message reaches the right team.

Email Support

Send your legal request to our support address. Include your account ID and the specific policy point you are raising for a faster response.

Account Help Centre

The Help Centre in your account settings covers eligibility queries, data requests, and how to flag a terms concern without opening a full dispute.

DATA AND ACCOUNT SECURITY

How We Protect and Manage Your Information

Account security at baj7 starts at login — we use OTP verification tied to your registered mobile number, so no one else can access your account without that device. Your transaction history, including every bKash, Nagad, or Rocket deposit and withdrawal, is stored securely and accessible only to you and our compliance team where required by applicable rules. We do not share your personal data with payment providers beyond what is necessary to complete a transaction.

Data Retention

We hold your account and transaction records for as long as required under applicable rules. You can request a summary of stored data through our support email at any time.

Cookie Policy

We use cookies to keep your session active across devices and to remember your account preferences. You can adjust cookie settings from your browser, but some account features require session cookies to work.

Account Access Control

OTP-based login means only the registered mobile number can confirm a session. If you change your number, update it via account settings before your next login attempt.

Requesting Changes

To correct, update or delete personal data we hold on your account, contact us by email with your account ID. We will confirm the action taken within a reasonable period.

Common Questions About Our Legal Terms

These are the questions we get most often about account eligibility, data rights, and how our terms apply to your situation. If your question is not here, use the live chat or email route above.

Access depends on your local law and whether your region is eligible. We do not confirm legality in specific regions. Check your local rules before opening an account.

These terms govern everything from account creation to how disputes are handled. Your bKash, Nagad, and Rocket transactions all fall under the scope of this agreement from the moment they are made.

Yes. Email our support team with your account ID and request a data summary. We will locate your record and send you the relevant details within a reasonable timeframe.

Payment disputes are handled through our account support process, not through bKash or Nagad directly. Contact us with your transaction reference and we will investigate from our end.

Updated terms are published on this page and take effect immediately. Continuing to use your account after a change means you accept the updated version — check this page periodically.

Account closure requests go through the Help Centre in your account settings. Any pending Nagad or Rocket withdrawal must be completed before the closure is finalised on our end.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.