How Our FAQ Works for You
We built this FAQ around the questions we actually hear — not a generic template. Deposit questions come up most: when you send via bKash or Nagad, the transfer posts to your account wallet once the mobile money network confirms it. Rocket works the same way. You do not need to email support for a normal deposit; just match the account number
shown on the deposit screen, confirm with your PIN, and the wallet balance updates. Withdrawal questions are the second most common. After you request a withdrawal, we verify the destination wallet matches your registered account details — this step protects your funds. Account access questions, including OTP login and device switching, are covered in the sections below. If you are in Bangladesh
and your region is eligible, you can reach our support channel directly for anything this page does not resolve.
- bKash
- Nagad
- Rocket